How to Use the MLC On-Board Complaints Section?

    his section supports compliance with MLC Regulation 5.1.5, which requires every vessel to have an On-Board Complaints Procedure and provide contact details for reporting breaches.

    🧭 Accessing the Section:

    1. Log in to CrewCompanion.
    2. Go to “Marlow Resources.”
    3. Select “MLC On-Board Complaints.”

    🔍 Finding Contact Information:

    • Left Panel: A list of countries (flag states and countries of domicile).
    • Search Field: Use this to quickly locate a country.
    • Main Panel: Displays contact details for:
      • Flag State
      • Country of Domicile

    🧾 Example Use Case:

    If you are a Polish seafarer on a Liberian-flagged vessel:

    1. Search for Poland to find your home country’s contact.
    2. Search for Liberia to find the flag state contact.
    3. Use the displayed information to report MLC-related concerns.


    Published